Are you a consumer durables company that sells electronics like televisions or an online or offline distributor that sells electronic products like Televisions?
What consumes your bandwidth is the tasks like TV installation and TV repair. It takes a lot of effort to build expertise around manufacturing, promoting and selling electronics and consumer durables. However, offering last-mile support to consumers around TV installation, TV repair is a different ball game altogether.
TV Installation is the moment of truth for the end consumers. Once they purchase a television, the first interaction with the brand they have is via installation. Brands and sellers have a few choices when it comes to organising TV installations. They may tie up with local handyman professionals and small agencies. However, the local handyman does not offer a consistent brand experience to the consumers. Accounting is another issue as local technicians need cash, prices vary across cities and states.
Similarly, TV repair is an event the end consumers want to feel safe. Any experience that does not provide the comfort that the brand promised results in dissonance and dissatisfaction.
If brands use local technicians, chances of brand spoiling customer satisfaction are high.
The other option that brands have is to build their squad of technicians. However, it is akin to building another organisation, hiring, training, processes, improvements. It needs a different skill set than the original organisation.
Today's innovative brands focus on their core expertise of building great products, promoting and marketing them. They outsource the non-core processes to reliable partners who deliver the same experience as that of the brand.
Easy Fix is India's leading name when it comes to handyman outsourcing. Easy Fix helps top manufacturers, online and physical retailers to deliver TV installation and TV repair services across the country as per the agreed terms.
Easy Fix provides brands with the following assurances:
Are you looking for a reliable partner for services like TV installations, TV repair and other services? Sign up with Easy Fix, India's leading handyman outsourcing provider, which offers customer service across the country. Extend your service team with Easy Fix and improve your customer satisfaction scores and focus on building your core business strength.