Machine repair is a highly specialised assignment. A brand that sells machines would like to ensure it works as desired. However, many times they need repair. As a brand, we need to be experts in repairing what we sell.
A few brands try solving this quandary using local handyman professionals and tie-ups with local agencies. Firstly, the brands fail to offer a consistent service quality. Secondly, the brands need to arrange cash payments and ad-hoc accounting mechanisms.
Brands need to build expertise in technology, marketing and sales. Providing service across the country is a challenging affair as the organisation needs to hire technicians across the country for the machine repair work. Along with hiring, brands also need to ensure their upskilling, round the clock availability and training.
Managing such an army of technicians for machine repair is like running another company itself.
What if you could partner with someone who could be an extension of your brand and offers an agreed-upon service quality and experience?
Easy Fix is India's leading platform for the professional handyman. Easy Fix helps some of India's best brands to offer last-mile service, installation, handyman work and machine repair to the end consumers.
Here is how Easy Fix helps the leading brands in India.
- Wide Service Portfolio
Easy Fix has ten years of experience and expertise in handymen services for corporates, who use the Easy Fix platform as plug and play for outsourced service partnerships. The niche segments that Easy Fix specialises in are - machine repair, modular kitchen, gym equipment, rooftop solar, EV charging, furniture, appliances, relocation help, property aggregators, spare management, demonstration, installation, uninstallation, repair and maintenance.
- Performance Tracking
Easy Fix allows brands to set up and manage their handyman network seamlessly on a single cloud platform and access it from anywhere across the world. Easy Fix offers proprietary mobile apps that help handyman professionals to access tasks in real-time. The field force training modules meet varied customer expectations along with an assured turnaround time.
- Complete Accountability
Easy Fix keeps the brands informed on the individual order level with complete transparency. It ensures 100% attendance to each customer. The orders for machine repair and other jobs get completed within the stipulated timeframe.
- Background Verified
Easy Fix hires the best professional handyman. Each technician partner goes through a complete background verification process which includes skill and police verification. Every last-mile service becomes safe and efficient.
- Continuous Training
Easy Fix continually adapts to the evolving needs of corporations and their customers with in-house training facilities. Over 40 training centres across 16 cities ensure the technicians are adept with the latest knowledge, tools and work habits. The training also covers the behaviour aspects for customer satisfaction for jobs like machine repair.
- Experience with top brands
India's top brands work with Easy Fix to offer last-mile installations, service, machine repairs and other handyman jobs. Some top brands that use Easy Fix as an extension to their service team are Amazon, Kohler, Grohe, American Standard, Capillary, Nitra, Snapdeal, Pepperfry, Fab Furnish, Ozone, Inalsa, AO Smith and Religare.
Is your brand helping customers with the state of the art machines? Partner with Easy Fix and outsource the customer service and machine repair to Easy Fix. Easy Fix offers annual maintenance with the agreed-upon turnaround time, a fixed rate card and a consistent service experience. The brand teams also get access to dashboards with order wise details that help to make faster decisions.
Easy Fix offers a no-obligation demonstration of its service offerings in the live environment for machine repair and other outsourcing. Reach out to us now to avail of a complimentary demonstration
